Refund Policy

Effective Date: December 12, 2024

KIMERA AUDIO LLC ("Company," "we," "us," or "our") maintains a strict no-refund policy for all software products, including but not limited to LUSH VERB and all other audio plugins.

1. DIGITAL LICENSE ASSIGNMENT

Upon completion of purchase, a unique license code is immediately generated and assigned to your account. This license code grants you access to download and activate the Software on up to 2 devices. Due to the instant delivery and digital nature of our products, all sales are final and non-refundable.

2. NO REFUNDS OR EXCHANGES

We do not offer refunds, returns, exchanges, or cancellations for any reason, including but not limited to:

Change of mind or buyer's remorse

Incompatibility with your computer system or operating system

Incompatibility with your Digital Audio Workstation (DAW) software

Failure to meet personal expectations or needs

Duplicate purchases

Technical difficulties arising from user error or system configuration

3. SYSTEM REQUIREMENTS

Detailed system requirements for each product are clearly displayed on our website prior to purchase.

It is your sole responsibility to verify that your computer system, operating system, and DAW software meet the minimum requirements before purchasing.

By completing a purchase, you acknowledge that you have:

Reviewed the system requirements

Confirmed compatibility with your setup

Understood that the product is non-refundable

We strongly recommend reviewing these requirements carefully to avoid purchasing incompatible software.

4. LICENSE CODES ARE NON-TRANSFERABLE

Once a license code has been issued and delivered, it cannot be:

Reversed or revoked

Transferred to another product

Exchanged for store credit or another license

Refunded under any circumstances

The license code is bound to the purchasing account and represents a completed transaction.

5. TECHNICAL SUPPORT

While we do not offer refunds, we are committed to providing technical support to help resolve any issues you may experience with our products. If you encounter technical difficulties, please contact our support team at [[email protected]] with:

- A detailed description of the issue

- Your system specifications

- Screenshots or error messages if applicable

We will make reasonable efforts to assist you in resolving technical issues, but technical support does not guarantee compatibility or functionality with your specific system configuration.

6. CHARGEBACKS AND DISPUTES

Initiating a chargeback or payment dispute after receiving and accessing your license code constitutes a breach of this agreement and may result in:

Immediate termination of your license

Deactivation of your account

Legal action to recover damages and costs

If you have concerns about your purchase, please contact us directly before initiating any chargeback or dispute at [email protected].

7. ACKNOWLEDGMENT

By completing a purchase, you explicitly acknowledge and agree that:

You have read and understood this Refund Policy

You have verified system compatibility before purchase

All sales are final and non-refundable

You waive any right to a refund, return, or exchange

8. MODIFICATIONS

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our products after any changes constitutes acceptance of the modified policy.